Relationship Selling - A Different Approach To Just Running The Numbers.
Nick James
Relationship selling is not just a numbers game. You probably already know that
in a numbers game it is all about the number of visitors you can attract and
parade your product in front of. Certainly the more visitors you manage to
entice to your website the more sales you will be able to make. And the more
profit you are going to make. (I have focused on this myself in the past).
It is similar to using the buckshot approach. The more bullets you fire in
the direction of your target, that more chances you have of getting a hit.
But answer this! If the product you are selling is of superior quality,
wouldn't the vast majority of your visitors want to have it anyway? Follow along
with me as I dig a bit deeper into relationship selling and the numbers
game.
Are you beginning to notice that the problem here is that marketers are
looking at website visitors as prospects and not as real people? Really think
about it, they are not looking at their visitors as people who have feelings,
people who face daily challenges and people who celebrate victories in their
life as well as disappointments. They look at them as just another "hit" on
there stat counter.
Notice how relationship selling cannot be a numbers game? Just as sure as you
are breathing, you know that people are not numbers. How would you like to be
thought of as a number? Truth be told I would not like it either.
The fact of the matter is you have specific feelings and needs. So do your
customers. To be met at the point of your specific need is what relationship
selling is all about. This shows a measure of sensitivity. What you will find is
that people are grateful and responsive to the sensitivity that is shown to
them. As a matter of fact they have been known to swiftly reward
sensitivity.
Think back. Can you may remember the feeling you experienced when you visited
that 'really busy' restaurant at lunch time. After placing your order, you were
instructed to 'move over' to the herding area and told to wait... Not nice is
it? How about the packaged greeting the waitress or server said you you when you
entered the restaurant? (Most of them sound like a telephone recording?) And
sometimes they do not even look at you when they drone out the greeting to you.
Would you rather they look you in the eye (with a smile) and said in a very
pleasant way, "good morning, how can I help you?" I would. It is not that
difficult to do! After all, you are handing over your hard earned cash.
Many believe that possessing the ability to relate to others is natural.
Unfortunately that is not entirely true. Our life of conditioning and the way we
cling to misconceptions ensures that we have a hard time relating to others.
Throw in a few cultural differences, along with the brutally fast pace of life
and we are assured of a few more challenges in relationship selling. But it
needn't be like this.
Here is a simple but awesome thought! In relationship selling the personal
approach is by far the best approach. Do not treat any web visitor like a
number. The art of relationship selling is more than just number crunching and
flat lining a lifeless, "have a nice day". I started focussing on relationship
selling a few years ago, as a result I have many happy customers and lots of
word of mouth referrals. In addition backend sales have increased and so has the
retention rate of my Nick-James.com members.
Relationship selling takes place after you have captured the email address of
your subscriber. Then it is about two way communication. Your subscriber gets to
know you and you get to know your subscriber. It is also about giving something
of value in exchange for their email address. Start your relationship marketing
today.
© 2008 Nick James - Power-Tech Associates Limited. 341 Whitley Wood Lane, Reading, Berkshire, RG2 8PX, United Kingdom Company Registration Number: 378 4660 | VAT Registration Number: 776 4763 78
All Rights Reserved. Reproduction without permission prohibited.
|