Tips for Building Your Own Successful Chatbot Tip 4

Internet Marketing

Let people know that a human is available

You might think that people don’t like chatbots, but that’s not true. In fact, 69% of consumers prefer communicating with chatbots compared to in-app support, most likely because people love speedy answers to their problems.

Of course, that also means that 31% of consumers might prefer the old-fashioned way — email or social support.

But this can be added into your bot experience, too.

You have the option of simply letting people know as part of the bot’s welcome messages that the user is invited to get in touch with a human at any time.

Internet entrepreneur Nick James has been at the forefront of Internet marketing and online product development since 2001. Nick is a full time product developer and has created several software programs, information products and membership websites during his entrepreneurial career.

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