You’re going to build your bot its very own conversation tree.
Chatbots work best when given a concrete set of questions to answer. It takes a good amount of specificity and pre-planning to get this right. Otherwise the chatbot will deliver a less than believable experience and perhaps even give the wrong answer.
But this is why a conversation tree works so well.
Picture a gigantic flowchart or a mindmap.
Beginning with the first hello from the bot along with its very first question for the user, you branch off from there. You’ll be building conversation flows for every different direction the conversation may turn.
You can use tools such as Lucidcharts and Whimsical for creating easy-to-read flowcharts that will make this project much easier for you and your team.