Let people know that a human is available
You might think that people don’t like chatbots, but that’s not true. In fact, 69% of consumers prefer communicating with chatbots compared to in-app support, most likely because people love speedy answers to their problems.
Of course, that also means that 31% of consumers might prefer the old-fashioned way — email or social support.
But this can be added into your bot experience, too.
You have the option of simply letting people know as part of the bot’s welcome messages that the user is invited to get in touch with a human at any time.